This course will adequately prepare professionals in the IT Service Management space to get the ITIL v4 Foundation Certification at first try. 

Target Audience:

IT Executives, IT architects, IT Help Desks, IT Technicians, IT planners and consultants, Service developers, Customer Service Professionals, ITSM Professionals. Service delivery professionals, Quality analysts, Application management and development teams, IT managers and Support Managers

• IT Service Management definition
• Key concepts of value creation
• Key concepts of service relationships
• The nature, use and interaction of 7 ITIL guiding principles; 
• The 4 dimensions of service management 
• The ITIL service value system
• The service value chain
• Service value chain elements
• ITIL practices support for service value chain
• 6 The purpose of the following ITIL practices
• Information security management
• Relationship management
• Supplier management
• Availability management
• Capacity and performance management
• Service configuration management
• IT asset management
• Business analysis
• Service continuity management
• Deployment management
• Monitoring and event management
• Release management

Two (2) Weeks: Tuesdays, Thursdays and Sundays

This training will take the live virtual classroom model where the instructor will teach to a live class with enough collaboration in a real time setting.

The Training will start with a quick assessment and at the end of the training, a final mock will be conducted to gauge the learning and assimilation of the core concepts, in preparation for the ITIL v4 Certification training 

Highlights: 

Access to Microsoft Azure DevOps Boards

Games and Activities